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Q. If I assign
a virtual number (Calgary for example) to my NetCall box, are my
calls to Calgary free?
A. No, only calls people make to you from
Calgary will be free, calls you make to Calgary will billed at the
current NetCall rate. NetCall rates can be found here.
Q. Can I have two email addresses assigned to my NetCall
account so I receive my voicemail emails at two locations?
A. No, however you can have your primary email
address forward messages to a second email address, that way you
will receive voicemail emails at both locations.
Q. Can I use the NetCall phone while someone is on other
phone?
A. Yes, press # and you will be in Digital
Telephone mode which acts as a second line.
Q. What are NetCall long distance rates to countries
outside of North America?
A. Long distance rates for all countries can
be found here.
Q. Where do I go to see my NetCall Long Distance reports?
A. You can login here
to see a detailed report of your calling history. You will need to
login using your email address and password assigned to your
NetCall account, if you do not have this information please contact
us to have
it resent.
Q. Can someone call me collect on NetCall?
A. No. You cannot make a collect call to the i-box.
Q. Can I connect more than one computer to the i-box,
allowing me to share my Internet connection?
A. Yes. The NetCall Voice Gateway functions as
a NAT (Network Address Translation), an Internet standard that
enables a local area network (LAN) to use one set of ip addresses
for internal traffic and a second set of addresses for external
traffic. A NAT box (NetCall Voice Gateway) located where the LAN
meets the Internet makes all necessary ip address translations.
Q. How do I make free NetCall to NetCall calls?
A. Just dial the NetCall phone number for the
NetCall customer you are trying to dial. The NetCall phone number
will only work for other NetCall customers.
Q. My phone does not work after hooking up NetCall.
A. First make sure your NetCall Voice Gateway
is registered and locked on (the "Light Bulb" icon must
be on solid), if not then reboot your modem, then reboot your
NetCall Voice Gateway and router if you have one.
Q. Why can't I get dial tone?
A. First make sure your NetCall Voice Gateway
is registered and locked on (the "Light Bulb" icon must
be on solid). You have to press the # button on your phones touch
pad before you can make NetCall Digital Telephone calls. Also make
sure to check your wiring is correct, check the quick installation
guide
for details. If still no dial tone reboot your modem, then reboot
your NetCall Voice Gateway and router if you have one.
Q. Why does my Digital Telephone call break up or cut out?
A. NetCall works on the upstream bandwidth, if
people are downloading music from your computer this could affect
call quality because your available upstream bandwidth will be
reduced by the amount taken for the file transfers. Ensure you
aren't running a file share program on your computer such as Kazaa
or Limewire.
Q. What additional equipment is required?
A. The NetCall starter kit consists of all
required hardware and cables for installation. There is no
additional equipment required that you must purchase. The only
additional requirements that you must provide are a high speed
internet connection from an ISP of your choice and a standard
touchtone telephone set. Caller ID requires a display capable
telephone set.
Q. How do I cancel my NetCall service?
A. Notify YourLink Inc. that you are canceling
your service by contacting us at (306) 955-3122 or via email to netcall@yourlink.ca
Send the NetCall Digital Telephone Gateway device back to us at:
YourLink Inc.
222 cardinal Crescent
Saskatoon, SK
S7L 6H8
Be advised that as stated in our Terms
of Service,
Customers will be charged a $144.00 disconnect fee upon
termination of Service unless the Digital Telephone gateway
equipment is returned in good condition to YourLink Inc. within 14
days, reasonable wear and tear excepted.
Q. When are your international rates valid?
A. NetCall international rates are available 7
days a week, 24 hours a day.
Q. Is NetCall a secure voice service?
A. NetCall telephone security is comparable to
that offered by any landline or cellular provider.
Q. Will NetCall work with a firewall?
A. Firewalls can be used in conjunction with
NetCall service. Please consult the documentation for your
firewall device or firewall service provider to ensure that your
firewall is appropriately configured to allow NetCall service to
work.
Q. Can my home alarm system work off the NetCall service?
A. No, NetCall is a High Speed Internet
service and not a replacement for a primary phone line. Many alarm
systems require the reliability of a primary phone line to be able
to report emergencies. High Speed Internet service will not work
in the case of a power outage and would therefore not be a
reliable replacement for a primary phone line for the purpose of a
home alarm system.
Q. Can I plug the NetCall Digital Telephone Gateway
directly into the local telephone service wall jack and get dial
tone?
A. No, the NetCall Digital Telephone Gateway
requires a High Speed Internet connection. It will not function if
it is plugged directly into a wall jack without going through a
High Speed Internet connection. Any attempt at using the NetCall
Digital Telephone Gateway inappropriately could result in damage
to the equipment.
Q. Can I use a telephone line splitter to operate more than
one telephone off of the NetCall Digital Telephone Gateway?
A. Yes, it is possible to use a splitter to
operate more than one phone. A cordless phone with companion sets
could also be used.
Q. Will NetCall work during a power outage?
A. No, NetCall will not work during a power
outage. It is dependant upon having a working High Speed Internet
connection, which requires power.
Q. Do I need a router to make my NetCall service work?
A. No, a router is not required to make
NetCall service work.
Q. Do I need to have my computer on to use NetCall?
A. No, NetCall requires a High Speed Internet
connection, but does not require the computer to be on at all
times. NetCall does allow a user to talk on the phone and surf the
internet at the same time.
Q. Is NetCall Macintosh compatible?
A. Yes, NetCall services are compatible with any
computer operating system.
Q. What type of telephone do I require to use NetCall?
A. NetCall will work with any regular touch tone
phone. Expensive IP-based phones are not required to use this
service.
Q. Can I still use my computer while I am using NetCall to
talk on the phone?
A. Yes, you can still surf the Internet, work on
documents and send email while using NetCall.
Q. How do I set up my router and High Speed Internet
connection to work with NetCall?
A. For complete set-up instructions, consult the
installation and user guides.
Q. What will happen if there is a problem with my credit
card?
A. A customer will be given 14 days after a declined
payment to provide NetCall with updated credit card information
(i.e. new credit card number, updated expiry date) or make other
payment arrangements. Customers who fail to comply will have the
service permanently disconnected after 14 days.
Q. How can I make an international call using NetCall?
A. Simply pick up the phone and dial the
international number as you normally would with your current phone
service and take advantage of the exceptional rates.
Q. How do I make a long distance call using NetCall?
A. All domestic long distance requires 10 digit
dialing. You do not have to dial "1" first; you simply
dial the area code and phone number to place your call.
Q. Do the people I am calling need to have NetCall service
too?
A. No, the people who you call do not need to be
NetCall customers. The benefit of calling other NetCall customers
is that all calls are treated as if they are local calls and long
distance charges won’t apply.
Q. Will a Fax machine work with NetCall?
A. Yes, NetCall does support the use of a fax
machines, however this feature only works on about 80% of fax
machines, future firmware updates will improve the compatibility.
Q. Will NetCall work if I travel?
A. Yes. As long as you have access to a High Speed
Internet account your service and phone number should work. All
your calls will be treated in the same way as if you were making
the calls from your home location. There are times when due to a
different network setup, the service may not work remotely.
Q. What happens to my NetCall service if I move?
A. If you move, you can still use NetCall with the
same phone number however if you move out of the area you may want
to get a new local number for the new area to avoid any possible
long distance charges. The service would require a High Speed
Internet account at the new location.
Q. How long after I subscribe to NetCall will I get my
package in the mail?
A. Your NetCall package should arrive within 2 to 3
business days.
Q. What do I need to know about computers to get NetCall?
A. For NetCall
and NetCall 500, customers only require a High Speed Internet
account and a telephone set. All other equipment required
including the NetCall Digital Telephone Gateway will be supplied
by YourLInk Inc.. NetCall customers need a computer that meets
these minimum system specifications:
Win/98 and higher
1 GHz processor or faster
256 MB of RAM
100 MB of free hard drive space
USB-based video camera (Web Cam).
A 16bpp (65,536) VGA or better video graphics mode is required in
order to send video
Auto Web Push requires a Web browser: Internet Explorer 6.0 and
above or Netscape* 7.0 and above
Broadband Internet connection
Q. Can I get more than one NetCall account?
A. No, customers will be limited to one NetCall
account per High Speed Internet connection.
Q. Can I get 411 directory service with NetCall?
A. Yes, NetCall offers 411 directory services.
Customers who wish to use it can simply dial the area code +
555-1212 for information in Canada and the USA. A $0.75 charge
will be assessed for each directory assistance call that is made.
Customers can also log on to http://www.canada411.com
for assistance.
Q. Can I get 911 emergency service with NetCall?
A. No, NetCall is not currently offering 911
service. Basic 911 emergency calls should be available in about 90
days. (posted April 6, 2005) NetCall is an Internet service and
not a local line replacement. However using NetCall's PSTN
failover feature, emergency calls can be routed to use a regular
phone line if customers retain their local phone service.
Q. Where can I get NetCall service?
A. NetCall Service can be used anywhere you have a
broadband internet connection. As a NetCall customer, you may
request a NetCall telephone number for any of the NetCall service
locations. For instance, you could live in Calgary and select a
Vancouver telephone number. In addition, all of your calls to
other NetCall customers would be free.
Q. Can I keep my current phone number with NetCall?
A. At this time it is not possible to transfer your
current land line number to use on your NetCall box. There are
plans to offer this in the future.
Q. Will NetCall work with a dial-up Internet connection?
A. Yes, NetCall offers a Comm-panion PC Phone
option, that is designed to work over a dialup internet
connection.
Q. Will NetCall work with a High Speed Lite connection?
A. Yes, NetCall will work with a High Speed Lite
connection.
Q. Will NetCall work with different types of High Speed
Internet connections?
A. Yes, NetCall can work with nearly all High Speed
Internet services such as DSL, DSL Lite or cable modem. NetCall
will also work with most wireless ISPs including Airspeed
Wireless, Bell Sympatico, Navigata, Rogers Cable, Shaw Cable,
Telus and of course, YourLink
Inc.
Q. Is Internet service included with NetCall?
A. No, NetCall is a service that runs on your
existing High Speed Internet connection.
Q. How is NetCall different from my current local telephone
service?
A. NetCall is an Internet service that allows a user
to make local and long distance calls in a similar way as you
currently do using your existing phone service. NetCall offers a
wide selection of features in different packages that can be used
with a standard phone set and your computer. After signing up, you
will be sent a NetCall Digital Telephone Gateway that enables you
to use the service.
Q. Who would benefit the most from NetCall?
A. NetCall is a service that would be perfect for a
wide range of High Speed Internet users, including:
- Busy families who want an inexpensive second phone line solution
- People who regularly communicate with family or friends in
NetCall served areas
- People who want to receive calls without friends or family
incurring long distance charges
- Home offices
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